Jennifer Hagen

I am a strategic and results-driven operations executive with over eight years of senior leadership experience driving operational excellence, financial performance, and sustainable growth across multi￾site environments. My passion lies in translating strategy into execution, building strong teams, and creating systems that improve both efficiency and profitability. In my current role as Operations Director at Coachmen by Camping World, I oversee cross-functional operations, financial controls, payroll, deal processing, and compliance while strengthening corporate and community partnerships that have contributed to 35% revenue growth and significant expansion in engagement. Previously, as Director of Operations / COO for an Amazon DSP, I led a workforce of more than 85 employees and five managers, implementing KPI-driven strategies that resulted in 25% performance growth, an 80% improvement in team performance within two months, and $15,000 in monthly cost savings. Throughout my career, I have consistently reduced costs by up to 30% and increased operational efficiency by as much as 65%. My expertise includes financial management, payroll administration, contract oversight, KPI development, risk management, and organizational development. I hold certifications in Lean Six Sigma White Belt and Project Management Essentials, and I apply structured, data-driven methodologies to build scalable and compliant operational frameworks. I am committed to fostering high-performance cultures, strengthening compliance systems, and aligning operational strategy with long-term business objectives.