Job Description

About the Organization

We are a globally recognized luxury hospitality and premium sports resort organization operating a portfolio of world-class golf destinations, private members’ clubs, championship courses, and integrated luxury leisure experiences. Our properties are designed to deliver an unmatched standard of excellence, combining elite sports performance environments with five-star hospitality, wellness, and lifestyle experiences.

Our golf operations span award-winning courses, internationally ranked tournament venues, high-performance training facilities, and exclusive private member clubs, attracting professional athletes, high-net-worth members, corporate executives, and global tourism clientele.

As the demand for premium sports tourism and experiential luxury continues to grow, we are elevating our golf operations into a next-generation, technology-enhanced performance and hospitality ecosystem. This includes AI-driven course management systems, smart scheduling platforms, data-enabled player performance tracking, and digitally optimized guest experience journeys.

The Director of Golf Operations will lead all aspects of golf course operations, tournament coordination, member experience delivery, staffing, maintenance coordination, and strategic sports programming across multiple luxury properties. This role is central to ensuring operational excellence, world-class service standards, and the consistent delivery of elite golfing experiences across the organization’s portfolio.

This is a high-impact leadership role requiring deep expertise in golf operations management, luxury hospitality service standards, sports facility management, and high-end guest experience execution within premium resort environments.

Essential Duties and Responsibilities

Golf Operations Leadership

• Oversee daily operations of golf courses, practice facilities, and club amenities across assigned properties.
• Ensure optimal course conditions through coordination with agronomy, maintenance, and groundskeeping teams.
• Develop and implement operational standards for tee-time management, pace of play, and member services.
• Lead seasonal planning for tournaments, events, and high-profile golf programming.

Member & Guest Experience Excellence

• Ensure delivery of exceptional luxury guest experiences aligned with world-class hospitality standards.
• Oversee member relations programs, VIP guest services, and high-value client engagement initiatives.
• Implement service training programs for golf operations staff, caddies, and hospitality teams.
• Resolve escalated member and guest issues with executive-level service recovery protocols.

Tournament & Event Management

• Plan and execute regional, national, and international golf tournaments and corporate events.
• Coordinate with sponsors, media partners, and sports governing bodies for event execution.
• Manage logistics for professional and amateur golf competitions hosted across properties.
• Ensure compliance with tournament regulations and professional golf standards.

Operational Strategy & Performance

• Develop and manage operational budgets, revenue forecasts, and cost optimization strategies.
• Implement data-driven systems for tee-time optimization, resource allocation, and performance tracking.
• Lead continuous improvement initiatives to enhance operational efficiency and guest satisfaction.
• Monitor KPIs related to revenue per round, member retention, and facility utilization.

Leadership & Team Management

• Lead and develop high-performing teams, including golf pros, operations staff, and hospitality personnel.
• Establish training programs focused on service excellence, safety, and operational consistency.
• Foster a culture of professionalism, discipline, and elite guest service standards.
• Coordinate cross-functional alignment with hospitality, food & beverage, and resort operations teams.

Job Qualifications and Requirements

• Bachelor’s degree in Sports Management, Hospitality Management, Business Administration, or related field preferred.
• 10–15+ years of progressive experience in golf operations, luxury resort management, or sports facility leadership.
• Proven experience managing high-end golf courses, private clubs, or championship-level facilities.
• Strong understanding of tournament operations, member services, and hospitality-driven sports environments.
• Experience working within luxury hospitality, premium leisure resorts, or elite sports organizations preferred.
• PGA affiliation or golf industry certification strongly preferred.
• Strong financial and operational management experience in multi-million-dollar facility environments.

Personal Capabilities and Qualifications

• Strong leadership presence with a passion for excellence in sports and hospitality.
• Exceptional guest service orientation with a luxury experience mindset.
• close attention to detail in operational execution and course management standards.
• Strong communication and interpersonal skills for elite clientele engagement.
• Ability to manage high-pressure, high-visibility events and tournament environments.
• Strategic thinking with operational discipline and financial awareness.
• Ability to lead diverse teams across multiple operational functions.

Strategic Support

• Partner with executive leadership to define long-term golf operations strategy and resort experience vision.
• Support the expansion of the golf portfolio through operational scalability and performance optimization.
• Provide insights on member experience trends, operational efficiencies, and revenue optimization opportunities.
• Align golf operations with broader luxury hospitality, tourism, and resort development strategies.
• Support integration of technology-driven systems to enhance guest experience and operational intelligence.

Working Conditions

• Luxury resort and outdoor operational environment with extensive field-based responsibilities.
• High interaction with members, VIP guests, professional athletes, corporate clients, and executives.
• Requires flexibility for early mornings, weekends, holidays, and tournament schedules.
• Occasional travel between properties and international resort locations.
• Fast-paced hospitality and sports environment requiring precision and service excellence.

Job Function

• Golf Course & Facility Operations Management
• Luxury Hospitality & Member Services Leadership
• Tournament & Event Operations
• Sports Facility Performance Optimization
• Team Leadership & Service Excellence Management
• Revenue & Operational Performance Management

Compensation & Benefits

Compensation Package: $270,000 – $398,000

• Competitive base salary with performance-based annual bonus
• Luxury resort executive benefits package
• Complimentary global resort access privileges
• Retirement and long-term financial planning support
• Health, wellness, and executive lifestyle benefits
• Leadership development within the elite sports and hospitality portfolio
• Travel and international resort exposure opportunities

Why Join Us

• Lead golf operations for a world-class luxury hospitality and sports resort brand.
• Shape elite guest experiences across championship-level golf environments.
• Work directly with executive leadership in a high-prestige, globally recognized organization.
• Influence the future of luxury sports tourism and premium golf experiences.
• Build a legacy in one of the most exclusive and high-performing sectors in hospitality and sports management.